CUSTOMER SERVICE & CONTACT INFORMATION
Our goal is to provide you with a completely positive experience with ComfortCake® from the first click to the last lick of your fingers. We are always interested in hearing from our customers. If you have any comments, questions or problems, please feel free to contact us. We have tried to anticipate any questions that you have, so that we can answer them for you right away. The following helpful information is only a click away.
Customer Service - 1-866-264-CAKE (2253) e-Mail
Mon.-Fri. 9 pm - 5 pm (Central)
(Please include your name and order number to ensure a prompt response.)
Gifts, Food Service, Wholesale, and Bulk - 1-312-922-7403 e-Mail
General Comments: e-Mail
The ComfortCake® Company, LLC
1243 South Wabash Avenue, Suite 201
Chicago, IL 60605
What is the shelf life of your cakes?
All of our cakes are baked fresh from scratch and then immediately frozen to preserve the homemade taste. After receiving the cake, it should be consumed within 3-5 days, slices should be consumed within 7 days. You may re-freeze it once without losing the homemade flavor. Our cakes have up to a six-month frozen shelf life. Allow approximately 3 hours for the cake to thaw. Our cakes are more enjoyable if they are kept at room temperature. Please do not refrigerate, keep in plastic wrap or store in an air tight container.
How to order products
Our security features
How we ensure your privacy
If there is anything we have missed and you still need help, do not hesitate to contact us.